Once your order is placed, your item will be shipped within 3-5 business days. Orders that are placed on Friday will be processed the following business day.
Northern Neutrals offers Route shipping insurance at check out. Route ensures protection of your order in case it is lost, stolen, or damaged. If your items are lost, stolen, or damaged please contact Route within 7-15 days from when your order was marked delivered.
Please make sure you provide the correct shipping information. Northern Neutrals is not responsible for invalid information provided. Therefore, if you entered an incorrect shipping address, please email us ASAP at firstname.lastname@example.org and we will try our best to fix it before the item is sent out. If it has been shipped out already, Northern Neutrals is not responsible. You must then call your local United States Postal Office.
*Northern Neutrals is not responsible for lost or stolen packages once tracking information reports delivered to address provided. Please contact your local USPS or Route Shipping Insurance for help on recovery of packages reported delivered via your tracking email.*